Rescheduling Policy

It is mandatory to read and follow the notification instructions.

If you do not follow these instructions, you may incur a session / training fee penalty or lose your payment in full.

Notification:

Alchemy Academy must receive your REQUEST TO RESCHEDULE by email–two (2) business days prior–to the day of your scheduled session / training.

• The date on your email will be recognized as the receipt date
• A phone call and or message left at the Alchemy Academy office phone number will not be considered notification, unless accompanied by an email sent to Alchemy Academy at info@alchemyacademy.com
• All rescheduling requests must be in written form i.e. by email

Send an email to info@alchemyacademy.com requesting to reschedule your session / training.

• Copy & Paste into your email subject line: REQUEST TO RESCHEDULE
• Copy & Paste the following information, along with your corresponding information, into the body of your email
  • Your Name:
  • Type of Session / training:
  • Confirmed date of your session / training:
  • Confirmed time of your session / training:
  • Reason for rescheduling:
  • Requested date for new session / training:
  • Request to set new session / training date by phone:
    • Phone #: _______ ______________

Confirmation of Receipt:

Upon receipt of your two (2) business day notification to reschedule - Alchemy Academy will

• respond by email, a confirmation of receipt, within one (1) business day

Rescheduling Refund Policy

When a Request To Reschedule email is received within two (2) business days of the scheduled session / training

• client will not be charged a rescheduling fee
• client’s payment will be applied to the new scheduled session / training date

When a Request To Reschedule email is not received within two (2) business days of the scheduled session / training

• 50% of the client’s session / training fee will be withheld in default.
• the remaining 50% of the original session / training payment, from said client to Alchemy Academy, will be applied to the client’s new rescheduled session / training date. Client agrees to pay Alchemy Academy, the outstanding balance due, within one (1) business day, of the new scheduled session / training.
• if client declines to reschedule the original session / training
  • the remaining 50% balance of payment – from client to Alchemy Academy – will be mailed to said client (using the U.S. Postal service) within ten (10) business days of the receipt date reflected on the client’s original Request To Reschedule Email notification.

When a Request To Reschedule email arrives on the date of the scheduled original session

• said Rescheduling Request email notification will be considered null and void
• session / training will be considered in default
• client agrees that there is no refund due to said client from any payment(s) made to Alchemy Academy regarding said confirmed session / training date
• if there is an outstanding balance due to Alchemy Academy – client agrees to pay Alchemy Academy said remaining balance within three (3) business days of confirmed scheduled session / training date.
• if Alchemy Academy does not receive balance due from client within three (3) business days of original scheduled session / training date – client understands that Alchemy Academy will seek legal restitution for any outstanding fees due. Client agrees to pay, in full, any legal fees incurred while seeking said restitution.

When Alchemy Academy receives no written notification from client regarding rescheduling and or cancellation of confirmed scheduled session / training

• said confirmed session / training will be considered in default
• client agrees that there is no refund due to said client from any payment(s) made to Alchemy Academy regarding said confirmed session / training date
• if there is an outstanding balance due to Alchemy Academy – client agrees to pay Alchemy Academy said remaining balance within three (3) business days of confirmed scheduled session / training date.
• if Alchemy Academy does not receive balance due from client within three (3) business days of original scheduled session / training date – client understands that Alchemy Academy will seek legal restitution for any outstanding fees due. Client agrees to pay, in full, any legal fees incurred while seeking said restitution.